Shipping Policy

How long does my order take to be processed?

We do our best to process most orders within 1-2 days, but all orders are processed within 1-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping times are calculated at checkout.

How do I check the statues of my order?

You can check the status of your order any time on our Order Tracking page.

When your order has shipped, you well receive an email notification from us which will include a tracking number you can use to check it's status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 30 days of receiving your shipping confirmation email, please contact us at info@florafeel.com with your name and order number, and we will look into it for you.

Return Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, or unused, and in it's original packaging. You'll also need the receipt or proof of purchase.

To start a return, request one via our Returns and Exchanges Portal. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment within 10 business days. Please remember if can take some time for your bank or credit card company to process and post the refund too.

If more than 15 days have passed since we've approved your return, please contact us at info@florafeel.com.

Thank You for shopping with us!